We care about your safety
Trek Iceland considers the safety of all persons to be the most important element in our operations.
Trek Iceland is a leading tour operator when it comes to the safety of our guests in their adventure with us. We take pride that our knowledge and experience is being used to form the future safety standards for adventure travel in Iceland.
It is important to understand the fact that no outdoor activity is ever completely risk-free, but it is our role to minimize and mitigate these risks as much as possible, to ensure that our standard of care is to the highest standard.
Our Safety Policies and Risk Management practices are always under constant review to ensure that we are using up to date and relevant safety practices at all times.
As are responsible for making the right safety decisions for our clients with careful regard to weather, conditions and ability, it is the responsibility of our clients to follow their guides instructions at all times as not doing so could increase the level of risk for all persons involved.
A few of the main factors that we focus on to minimize risk:
- Route planning and tour design.
- Hazard identification and management.
- Informing clients on risk levels and equipment required.
- Guide experience and training.
- Low guide to client ratios.
- Ensure all persons have safe and suitable equipment.
In case of accidents these are essential factors that we tailor for each trip:
- Communication (radio, satellite phones etc.)
- First Aid and Rescue equipment carried by guides at all times.
- Rescue and evacuation procedures.
We ensure that all our staff have thorough criteria which they must meet before beginning as a guide at our company. We ensure that all our staff receive sound onsite training in regards to the tours they will be running and are capable of dealing with emergency situations and changeable conditions. Many of Trek Iceland guides have a background in search and rescue which we feel is ideal when it comes to safety on our tours.
It is neither desirable nor feasible to remove all risk from activities. Risk can however be managed to acceptable levels. To achieve this goal TREK operates with current codes of practice with professional employees and quality systems.
It is important to understand that participating in outdoor activities involves a degree of personal risk and that TREK, its partners and staff, cannot with complete certainty guarantee your safety. Tours take place in wilderness environments and are thus subject to changing environmental conditions that may, without warning, increase the level of risk.
- There is a minimum age for clients on all tours
- All rules and safety guidelines as instructed by my guides prior to, and/or during the tour must be followed at all times.
- Being under the influence of alcohol and/or drugs at any time during the tour is strictly prohibited.
- TREK and its guides reserve the right to refuse service to anyone they deem unfit for participation in the activities for which they have enrolled.
- TREK reserves the right to change the tour itinerary and/or chosen route with your safety in mind due to environmental factors, other factors outside human control or any safety issue deemed significant.
- TREK cannot be held responsible for any loss or damage to personal property while participating in activities. To make sure your belongings stay dry we recommend to pack everything in a water and dust proof travel sack. Fragile items such as cameras should be packed in proper cases/bags.
Before any tour commences it is important to understand that all participants will be required to sign a Health Information & Risk Acknowledgment form agreeing to the conditions of participating in a tour with TREK.